Your privacy is not just a priority — it is our responsibility. Find out how ddwin collects, uses, and protects your personal information in a transparent and accountable manner.
Updated: January 2026Welcome to the ddwin Privacy Policy. This document explains in detail how ddwin ("Platform", "we") collects, processes, stores, and protects your personal data as a member or visitor of our platform in Malaysia.
Ddwin understands that your trust is the most valuable asset we hold. When you entrust us with your personal information, we take that responsibility seriously. This Privacy Policy is written in clear, plain language — free from confusing legal jargon — because we believe you deserve to know exactly what happens to your information.
This policy applies to all information collected through the ddwin website, the ddwin mobile app for Android and iOS, and all official ddwin communication channels including Live Chat and support email.
ddwin's Core Commitments: We do not sell your personal data to any third parties for marketing purposes. Your information is used solely to operate the platform, improve our services, and ensure the security of your account.
Ddwin collects various types of data depending on how you interact with our platform. The following are the main categories of data we collect:
| Data Category | Data Examples | Purpose of Collection |
|---|---|---|
| Identification Data | Full name, date of birth, identification card number | KYC identity verification |
| Contact Data | Phone number, email address | Account communications & support |
| Financial Data | Bank account number, e-wallet name, transaction history | Deposit & withdrawal processing |
| Technical Data | IP address, device type, web browser, OS | Platform Security & Improvements |
| Usage Data | Games played, session duration, wagering | Experience personalisation & compliance |
| Communication Data | Live Chat conversation logs, support emails | Customer service enhancement |
Ddwin only collects data that is strictly necessary for platform operations and legal compliance. We do not collect sensitive data such as your health information, religious beliefs, or political views.
All identity documents submitted during the KYC process are stored in a secure environment and are only accessible to authorised personnel. These documents are not shared with any third party unless required by law.
Every piece of information we collect is used for a specific and legitimate purpose. ddwin does not use your data for any purpose beyond those stated below:
Ddwin will not use your personal data for any automated decision-making that makes significant decisions about you without human involvement, except for real-time fraud detection required to protect the security of the platform and all members.
Ddwin does not sell, rent, or trade your personal data to external parties. However, in certain situations, we may need to share your information with the following parties:
Our Commitment: All third parties we work with are bound by strict confidentiality agreements and are only permitted to use your data for the specific agreed purposes. ddwin conducts thorough due diligence before sharing any information with external parties.
Ddwin continually invests in the latest security infrastructure to ensure your personal data remains protected at all times. The technical and organisational security measures we implement include:
While ddwin takes all reasonable steps to protect your data, no digital system can guarantee 100% absolute security. In the event of any data breach that may affect your information, we will notify you within the timeframe required by law.
Ddwin uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage or delete cookies at any time through your web browser settings. Please note that disabling certain cookies may affect the functionality or user experience of the ddwin platform.
Ddwin respects your rights over your own personal data. As a ddwin platform member, you have the following rights, which you may exercise at any time:
You have the right to request a copy of all personal data we hold about you in a readily readable format.
If any of your data is inaccurate or incomplete, you have the right to request an immediate correction.
You may request the deletion of your personal data, subject to applicable legal retention requirements.
You have the right to object to the processing of your personal data for direct marketing purposes at any time.
You have the right to receive your data in a structured, machine-readable format for transfer to another platform.
You may request a restriction on the processing of your data while any related dispute or review is being resolved.
To exercise any of the above rights, contact the ddwin support team via Live Chat within the platform. We will process your request within 30 business days.
Ddwin does not retain your personal data longer than necessary for the purpose it was collected, or to fulfil applicable legal and regulatory requirements.
Once the retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked back to your identity.
Ddwin reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, new legal requirements, or improvements in how we handle personal data.
When significant changes are made to this Privacy Policy, ddwin will notify you through one or more of the following methods:
Continued use of the ddwin platform after notification of changes constitutes your acceptance of the updated Privacy Policy. It is your responsibility to review this policy periodically.
If you disagree with any changes to this Privacy Policy, you have the right to close your account and request the deletion of your personal data (subject to applicable legal retention requirements).
Ddwin has a dedicated team to handle all privacy and data protection enquiries, concerns, and requests. We are committed to addressing every enquiry seriously and within a reasonable timeframe.
If you have any questions about this Privacy Policy, how we handle your personal data, or wish to exercise any of your rights as a data subject, you may contact us via:
Our Response Time: All privacy-related enquiries will be addressed within 30 business days. For urgent cases involving account security, our Live Chat support team is available to assist you immediately at any time.
Comprehensive Protection
Ddwin upholds the highest security standards to ensure your personal and financial data is fully protected at all times.
All data transmitted between your device and the ddwin platform is encrypted to military-grade standards. Your information cannot be intercepted by any party during transmission.
Your personal data is stored in high-grade data centres with full encryption, automated backups, and round-the-clock security monitoring.
Ddwin's identity verification process uses a recognised KYC system. Your documents are stored securely and accessed only by authorised personnel.
An extra layer of security via 2FA ensures only you can access your ddwin account, even if your password is compromised.
Ddwin will never sell, rent, or trade your personal data to advertisers or third-party companies. Your information belongs entirely to you.
Ddwin's security infrastructure undergoes regular testing and audits by independent security experts to ensure data protection standards consistently meet the latest requirements.